AGB
General Terms and Conditions
These General Terms and Conditions apply to all offers, quotations and services provided by EventlogisticsLogistikpartner GmbH through its business activities, including logistics, transport, warehousing, event logistics, fulfilment and related services described on its website.
1. Definitions
1.1 Company means Eventlogistics Logistikpartner GmbH.
1.2 Customer means any natural or legal person acting in the course of a business, trade or profession.
1.3 Services means any logistics, transport, warehousing, fulfilment, handling, event related logistics, vehicle care, luxury goods logistics and related services provided by the Company.
1.4 Goods means any items, equipment, materials, vehicles, packages or other property delivered to or handled by the Company in connection with the Services.
1.5 Order means the Customer request for Services, including via email, website contact form, or other agreed channel.
1.6 Agreement means the contract concluded between the Company and the Customer for the provision of Services, incorporating these General Terms and Conditions and any written order confirmation, quotation, statement of work or service schedule.
2. Scope and application
2.1 These General Terms and Conditions apply to all business relationships between the Company and the Customer.
2.2 Any Customer terms are excluded unless the Company expressly agrees in writing.
2.3 If the Company provides Services without objection despite knowledge of Customer terms, this does not constitute acceptance of those terms.
3. Nature of the website and enquiries
3.1 The website content is provided for information and business contact purposes. It is not a binding offer.
3.2 Submitting an enquiry through the website contact form does not create an Agreement. An Agreement is formed only in accordance with Section 4.
4. Formation of the Agreement
4.1 Quotations are non binding unless expressly stated otherwise in writing.
4.2 An Agreement is formed when the Company confirms an Order in writing, commences performance following an Order, or the parties sign a separate written agreement.
4.3 The Company may require Order details, Goods specifications, handling instructions, access requirements, event schedules, site rules and safety constraints as a condition to accepting or performing an Order.
5. Service description and performance
5.1 The scope of Services follows the Agreement.
5.2 Time estimates, schedules and delivery windows are binding only if expressly confirmed as binding in writing.
5.3 The Company may use subcontractors and third partyservice providers for performance of Services. The Company remains the contractual counterparty of the Customer unless expressly agreed otherwise.
5.4 The Company may make operational changes that are reasonable, technically necessary or required by site conditions, safety requirements, or instructions of authorities, provided that the core purpose of the Agreement remains achievable.
6. Customer cooperation obligations
6.1 The Customer shall provide complete and accurate information required for performance, including Goods description, quantities, dimensions, weights, fragility, handling instructions, value information, delivery and collection addresses, contact persons on site and access times.
6.2 The Customer shall provide all permits, site approvals, security clearances, time slots, parking and loading permissions, and event venue instructions required for performance, unless the Agreement allocates these tasks to the Company.
6.3 The Customer shall provide safe access to loading and unloading points and shall inform the Company of hazards, restricted areas, and any special venue rules.
6.4 If Services are delayed or made more costly due to Customer omissions, incorrect information, late instructions, or venue issues attributable to the Customer, the Company may charge the resulting additional costs and reasonable standby time.
7. Goods requirements, packaging, special goods
7.1 The Customer is responsible for proper packaging suitable for the intended transport, handling, storage and environmental conditions, unless packaging is part of the agreed Services.
7.2 The Customer shall declare dangerous goods and regulated items in advance and provide all required documentation, safety data and labelling.
7.3 The Company may refuse Goods that pose safety risks, regulatory risks, or cannot be handled with reasonable means.
7.4 If the Customer supplies vehicles, luxury goods or high value items for care or logistics services, the Customer shall provide accurate condition details and any special handling requirements.
8. Warehousing, storage and fulfilment
8.1 Where warehousing or storage is provided, the Company may determine the storage location and method in its reasonable discretion, subject to agreed handling restrictions.
8.2 The Customer shall promptly collect Goods after notice of availability for collection. If the Customer does not collect, the Company may charge storage and handling fees and may take further steps under Section 16.
8.3 For fulfilment Services, the Customer shall provide accurate order data, recipient data and dispatch instructions. The Company is not responsible for errors in Customer provided data.
9. Acceptance, inspection and claims
9.1 The Customer shall inspect Services and any returned or delivered Goods promptly.
9.2 Claims for obvious defects, visible damage or missing items must be notified in writing without undue delay, and in any event within [insert] working days after delivery, collection or service completion, unless mandatory law requires a different period.
9.3 Claims must include sufficient detail, supporting evidence and documentation to allow investigation.
9.4 If the Customer fails to notify within the stated period, claims may be excluded to the extent permitted by law.
10. Prices, fees and additional charges
10.1 Prices are as stated in the quotation or order confirmation, or otherwise according to the Company then current pricing.
10.2 Unless stated otherwise, prices are exclusive of VAT and third party costs such as tolls, permits, venue fees, parking, customs charges and special handling charges.
10.3 Additional charges may apply for waiting time, re delivery attempts, rescheduling, after hours access, weekend services, restricted access, special equipment and urgent requests, where such circumstances were not included in the agreed scope.
11. Invoicing and payment
11.1 Invoices are payable within [insert] days from invoice date unless agreed otherwise in writing.
11.2 If the Customer is in payment default, statutory default interest and reasonable collection costs may be charged.
11.3 The Customer may set off only against undisputed or finally adjudicated claims.
11.4 The Company may require advance payment, deposits or payment guarantees for high value projects, urgent services, or where credit risk is identified.
12. Retention rights and lien
12.1 The Company may retain Goods in its custody until all due amounts under the business relationship have been paid, to the extent permitted by applicable law.
12.2 Where legally available, the Company may exercise a commercial lien over Goods for secured claims arising from the Services.
13. Title, risk and delivery points
13.1 Unless the Agreement states otherwise, risk transfers to the Customer upon handover of Goods to the Customer, its representatives, or at the agreed delivery point.
13.2 If the Customer fails to take delivery or provide access at the agreed time and place, risk transfers at the time performance would have occurred, and additional charges may apply.
14. Customer materials and third party rights
14.1 The Customer represents that it has the right to provide the Goods and any related materials, data, documentation or equipment for handling and storage.
14.2 The Customer shall indemnify the Company against third party claims arising from the Customer lack of rights, unlawful content, or incorrect declarations, to the extent the Company is not responsible.
15. Insurance
15.1 The Customer is responsible for arranging appropriate insurance for Goods, including transport and storage insurance, unless the Agreement expressly provides that the Company will arrange insurance.
15.2 Where the Company assists with arranging insurance, cover depends on insurer terms, declared values and timely provision of required information by the Customer.
15.3 The Company does not provide insurance advice.
16. Termination, cancellation and rescheduling
16.1 Orders may be cancelled only with Company written consent. Cancellation fees may apply to cover reserved capacity, third party costs and work already performed.
16.2 Event logistics frequently involves reserved time slots, staff and equipment. If the Customer reschedules, the Company may charge reasonable rescheduling fees and additional costs.
16.3 The Company may suspend Services if the Customer is in material breach, including payment default, safety related non cooperation, or unlawful instructions.
16.4 If Goods remain uncollected beyond a reasonable period after notice, the Company may, after prior notice where practicable, return, store elsewhere at the Customer cost, or dispose of Goods in accordance with applicable law, and apply proceeds against amounts due.=
17. Force majeure
17.1 Neither party is liable for failure or delay caused by events beyond reasonable control, including natural events, fire, war, terrorism, civil unrest, strikes not limited to the Company workforce, governmental measures, customs delays, road closures, severe weather, venue shutdowns, and supply chain disruption.
17.2 The affected party shall notify the other party without undue delay and shall take reasonable steps to mitigate impact. Performance resumes when the force majeure event ceases.
18. Liability
18.1 The Company is liable without limitation for intent and gross negligence, and for injury to life, body or health.
18.2 In cases of ordinary negligence, the Company is liable only for breach of a material contractual obligation, and liability is limited to the typical foreseeable damage.
18.3 Liability for indirect loss, loss of profit, loss of business, loss of goodwill and pure financial loss is excluded to the extent permitted by law.
18.4 Where Services include handling, warehousing or transport of Goods, any further liability limitations provided by applicable mandatory transport or forwarding law remain unaffected.
18.5 Any liability limitation applies also in favour of the Company employees, representatives and subcontractors.
19. Compliance, site rules and safety
19.1 The Customer shall comply with applicable laws, venue rules and safety requirements in connection with performance, including rules for loading zones, vehicle access, security screening and hazardous areas.
19.2 The Company may refuse instructions that are unlawful or unsafe.
20. Confidentiality
20.1 Each party shall keep confidential all non public business information received from the other party in connection with the Agreement.
20.2 This obligation does not apply to information that is public through no breach, lawfully obtained from a third party, or required to be disclosed by law or authority order.
20.3 Confidentiality obligations continue for [insert] years after termination, or longer where required by law.
21. Data protection
21.1 The Company processes personal data in accordance with its Privacy Policy and applicable data protection law.
21.2 Where the Company processes personal data on behalf of the Customer as a processor, the parties shall enter into an appropriate data processing agreement where required.
22. Software and digital services
22.1 If the Company provides access to logistics software or digital tools, such access is granted on a non exclusive, non transferable basis for the term and purposes defined in the Agreement.
22.2 The Customer shall not copy, modify, reverse engineer or provide access to third parties except as permitted by mandatory law or written consent.
22.3 Availability, service levels and support commitments apply only if expressly agreed in writing.
23. Intellectual property
23.1 All intellectual property rights in Company materials, methods, tools, website content and software remain with the Company or its licensors.
23.2 The Customer grants the Company a right to use Customer provided logos, marks and materials only to the extent necessary to perform the Services.
24. Notices
24.1 Notices under these Terms must be made in writing and sent to the contact details stated in the Agreement or to the Company email address stated above.
24.2 Email is sufficient unless mandatory law requires a stricter form.
25. Assignment
25.1 The Customer may not assign rights or obligations without the Company prior written consent.
25.2 The Company may assign receivables to third parties, including factoring providers.
26. Severability
If any provision is invalid or unenforceable, the remaining provisions remain effective. The parties shall replace the invalid provision with a valid provision that most closely reflects the original commercial intent.
27. Governing law and jurisdiction
27.1 These Terms and any Agreement are governed by the laws of the Federal Republic of Germany, excluding conflict of law rules.
27.2 Exclusive jurisdiction is Berlin, to the extent permitted by law.
28. Language
These Terms may be made available in multiple languages. In case of inconsistency, the German version shall prevail.